Terrible customer service! I placed an order for four LED panel lights. All were shown as being in stock and would arrive in estimated two days (they’re in Pittsburg, I’m in Cleveland, so not far at all). When the items did not arrive and my credit card had not been charged yet, I called customer service. They said one of the lights was not in stock and was holding up the whole order, even though the website said everything was in stock. Why didn’t they call or email me to tell me that? I asked them to split up the order and send me what they had and they did. But unfortunately the in stock lights were shipping out of Nevada and would take almost a week instead of the estimated two days. For the out of stock light, I canceled that one and selected another fixture which was in stock in Pittsburgh. Five days later and it has still not showed up so I called back, and customer service could only apologize that they had not shipped them out! How long would they have sat unless I called?!!
I have attempted to cancel this order twice. Not only did they not do as asked, but appear to have shipped the anyway. I STRONGLY SUGGEST YOU AVOID DOING BUSINESS WITH THIS COMPANY !!!!!!
Ordered a flag pole as a Birthday gift on 11-3-17. Made the decision to purchase from this company as the estimated date of arrival was 11-9-17. When I checked to see why a shipment notification hadn't been received on the 6th, discovered that the shipment was still awaiting processing. I sent a note to the "Customer Service" via e-mail, stating that I wished to cancel this purchase, as it was obvious that delivery could not be accomplished by the estimated date given at time of purchase. After receiving no reply, I again checked the status of this order on the 7th, to discover that it was still awaiting processing. I sent a much blunter request for cancellation of this order, stating that I would find a suitable facsimile locally, enabling this gift to be delivered as intended. Again, no reply was received, but late this afternoon (11-8-17), received notification that this item had been shipped. When I utilized the tracking number provided to determine the "New" ETA for this item, the result was a message that "Electronic Notification Received, Item not picked up"
these days when you place an order online, you expect it to show up when it is estimated. Simple. I should not have had to call customer service multiple times - they should be noticing these things and contacting me! The products I have received so far have been good, but customer service has been poor.
Worst online store I've ever dealt with; customer service is horrible. Just trying to purchase 2 flag pole kits. Was originally told my credit card didn't go through, when in fact it did and was charged 30 days in advance of a product that still has not shipped. My credit card company is handling that disputed charge. Then was told multiple lies over chat, email and the phone that the product was definitely going to be shipped multiple times and it never was. Would have just cancelled the order if it wasn't Father's Day gifts that I had already given pictures of the poles to the recipients. Highly recommend staying away from this company.
Their warehouse and the work flow was organized! Areas were clean! The workers were doing a good job and paying attention to the details! The manager was down to earth & super friendly! Now this would be a great company to actually want to work for!!
Never received items. Sent two emails to support email address provided and no response. Forced to dispute charge with CC agency.
Online Stores Inc is a US Store based in New Stanton, Pennsylvania. Online Stores Inc is located at 1000 Westinghouse Dr, New Stanton, PA 15672, USA.
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